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Voice IVR
Dynamic menus with hours-based routing, fallback recordings, and priority queues.
Product Features
Features that flex withyour frontline
Launch with the essentials—voice, SMS, compliance—then extend QOTBOT as your team grows.
Everything you need to succeed
Powerful features designed for modern contact centers
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Missed-call SMS
Instant replies with booking links, quotes, or self-service actions.
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Smart FAQs
Teach QOTBOT your top questions. Blend NLP with structured decision trees.
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Appointment links
Two-way scheduling integrations with Calendly, Google, and industry CRMs.
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Order status
Pull live updates from Shopify, WooCommerce, or custom APIs.
✓
Consent & opt-in ledger
TCPA-compliant logs for SMS/voice outreach, with exportable evidence.
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Role-based access
Front desk, agent, and admin roles with scoped permissions.
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Vertical templates
Industry-specific flows for healthcare, finance, home services, and e-commerce.
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Logs & exports
Full interaction history with retention controls and CSV/JSON exports.
On the roadmap
Coming soon to make your team even more effective
Web chat widget
Guided install with customizable branding
WhatsApp & email channels
Multi-channel communication in one dashboard
AI call summaries
Automatic transcription and key insights
Supervisor dashboard
Real-time coaching and performance tracking