Capability matrix

Inbound call handling with DTMF tone routing

Inbound and outbound SMS via Twilio A2P

Auto-text callers when a call goes unanswered

Embeddable chat widget for your website

Inbound and outbound email automation

WhatsApp Business API integration

Load FAQs, policies, and approved responses

Create conditional response flows

Define topics QotBot should never answer

Graceful handling of out-of-scope questions

Every response links to the prompt version used

Pull live data into responses from connected systems

Outbound SMS to opted-in contact segments

Trigger-based reminder sequences

Multi-step outbound follow-up workflows

Outbound email campaigns

First name, appointment time, order details in messages

Route by detected topic or intent

Transfer to live agent with full conversation context

Configure when and how QotBot escalates

Route to on-call staff for urgent situations

Brief the human agent before transferring

Timestamped opt-in/opt-out event log

Automatic A2P opt-out and keyword responses

Guided A2P campaign registration

Configuration review and BAA process (not a toggle)

Configurable data lifetime per channel

GDPR-oriented data subject request handling

Native phone and SMS connectivity

Connect scheduling systems via webhook

Sync contact and conversation data to your CRM

Trigger messages from payment and subscription events

Order and cart events from Shopify

Healthcare-specific scheduling and data systems

Inbound and outbound volume by channel

Track what QotBot answered vs. escalated

Consent change summary over time

Who changed what, when, on which flow

Audit log streaming to your SIEM

Build your own views on top of the data model

Admin, Operator, Viewer, Compliance Reviewer

Enterprise identity provider integration

Isolated deployment for enterprise customers

Programmatic access to conversations, contacts, and flows

Event webhooks for your downstream systems