Built today.Shipping tomorrow.
A transparent look at what's in production, what's in pilot, and what we're building next. Subject to change — pilot features available to select customers on request.
35
Total features
19
Available now
9
In pilot
7
Coming next
Available Now
In production today
Voice IVR (DTMF routing)
Channels
SMS — inbound and outbound (A2P)
Channels
Missed call SMS recovery
Channels
Knowledge base & playbooks
Automation
Guardrail rules
Automation
Fallback and refusal handling
Automation
SMS campaigns & reminders
Outbound
Appointment reminder sequences
Outbound
Intent-based routing
Routing
Human escalation with context
Routing
Consent ledger
Compliance
STOP/HELP enforcement
Compliance
A2P registration workflow
Compliance
Role-based access (4 roles)
Admin
Audit log
Analytics
Conversation volume dashboard
Analytics
Twilio Voice + SMS connector
Integrations
Calendar + CRM webhooks
Integrations
API access + webhooks
Integrations
In Pilot
Early access — contact us
HIPAA-ready deployment (BAA + config review)
Compliance
SSO / SAML integration
Admin
Dedicated tenancy
Admin
SIEM audit log export
Analytics
Dynamic content injection
Automation
On-call routing
Routing
Custom EHR integration
Integrations
Data export & delete (GDPR-oriented)
Compliance
Personalization tokens in messages
Outbound
Coming Next
Planned, not yet live
Web chat widget
Channels
Email (inbound + outbound)
Channels
WhatsApp Business
Channels
Natural language voice (Voice v2)
Channels
Email campaigns
Outbound
Warm transfer
Routing
Custom analytics dashboards
Analytics
Available Now
Generally available to all customers in production environments today.
In Pilot
Available to select customers under early-access agreements. Reach out to participate.
Coming Next
On our planning horizon. Timing and scope subject to change as we learn from users.