E-commerce solution
Order status and returns without the wait.
Give customers instant answers by voice or SMS. Keep your team focused on the tough cases.
Outcome highlights
- *Order status lookups delivered by voice or SMS in seconds
- *Automated returns and exchange flows with disposition tracking
- *VIP line with priority queueing and real-time alerts
- *Post-purchase review sequence tuned for repeat buys
Playbooks included
Launch with ready-to-run workflows for order lookups, returns eligibility, loyalty status, back-in-stock alerts, and VIP concierge access.