Answer every call,even when you can't answer the phone
QotBot recovers missed calls by SMS, answers common questions instantly, sends appointment reminders, and routes complex needs to your team — so you lose fewer leads without hiring more staff.
Pain points
Where communication breaks for local businesses
1Missed calls become lost customers
Local businesses miss calls constantly — during rush, after hours, when one staff member is busy. Those customers don't call back.
2Staff repeat the same answers all day
Hours, prices, parking, availability, policies — five staff members answering the same questions while customers wait.
3Follow-ups never happen
The intention to follow up after a quote, booking, or inquiry gets lost in a busy shift.
4Appointment no-shows are costly
Without reminders, no-show rates are high. Manual reminder calls are time-consuming and inconsistent.
Automation
QotBot workflows for local SMB
Always on
Recover leads 24/7 —
even when the phone goes unanswered.
Missed call recovery
- TriggerInbound call goes unanswered
- ChannelOutbound SMS to caller within 2 minutes
- Action"We missed you! How can we help?" with reply options
- EscalationIf customer needs human help, notify staff with full context
- OutcomeLead recovered; booking or inquiry handled without a callback
Appointment reminder
- Trigger24–48 hours before scheduled booking
- ChannelOutbound SMS
- ActionConfirm, reschedule, or cancel by reply
- EscalationNon-standard reschedule requests routed to staff
- OutcomeConfirmed bookings; no-shows reduced; cancellations caught early
FAQ inbound (hours, pricing, availability)
- TriggerInbound call or SMS with a common question
- ChannelVoice IVR or SMS reply
- ActionQotBot answers from approved knowledge base
- EscalationComplex questions or bookings transferred to staff
- OutcomeQuestion answered instantly; staff interrupted only when needed
Coverage
Inbound vs. outbound
| Scenario | Direction |
|---|---|
| Customer calls with FAQ | Inbound |
| Customer calls to book | Inbound |
| Missed call | Inbound → Outbound |
| Appointment reminder | Outbound |
| Follow-up after quote | Outbound |
| Complex or unusual request | Inbound |
Integrations
Connect the tools you already use
Booking systems, POS, CRM, and communication tools — all in one flow.
Booking & Scheduling
Communication
CRM & Commerce
Native = built-in connector · Configured = setup required · Custom = API/webhook
Outcomes
What teams typically observe
Results depend on call volume, workflow configuration, and customer response rates.
Missed call recovery
SMS follow-up reaches callers who otherwise move on
Appointment no-shows
Proactive SMS reminders reduce no-shows without manual calls
Staff interruptions
FAQ questions handled automatically without involving staff
