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Sample Flows

Five end-to-end workflow examples across industries. Each follows the QotBot pattern: Trigger → Channel → Action → Escalation → Outcome.

1
Local Business

Inbound support call — local business

Customer calls during a busy period. QotBot handles the common questions and routes the rest.

  1. TriggerCustomer calls your main business number
  2. ChannelVoice IVR (DTMF)
  3. ActionQotBot plays greeting, presents menu: Hours / Pricing / Book / Speak with someone
  4. Escalation"Speak with someone" or unrecognized input → transfer to staff with context
  5. OutcomeFAQ handled instantly; staff receive only calls that need them
2
Recovery

Missed call SMS recovery

A call goes unanswered. QotBot texts the caller before they move on.

  1. TriggerInbound call goes unanswered (after configured rings)
  2. ChannelOutbound SMS to caller's number within 2 minutes
  3. Action"Hi, we missed your call at [Business Name]. How can we help? Reply or call us back."
  4. EscalationIf customer replies with a question, QotBot answers or notifies staff
  5. OutcomeCaller re-engaged; lead recovered without a manual callback
3
Healthcare

Medication refill reminder — healthcare

Patient receives a proactive reminder when their refill window opens.

  1. TriggerRefill window opens in pharmacy or care management system
  2. ChannelOutbound SMS to consented patient number
  3. Action"Your [medication] refill is due. Reply YES to confirm or HELP to speak with someone."
  4. EscalationQuestions about dosage or side effects → route to clinical staff immediately
  5. OutcomeRefill confirmed or question routed; consent event logged
4
Ecommerce

Abandoned cart recovery — ecommerce

Customer adds items and leaves. QotBot follows up before they buy elsewhere.

  1. TriggerCart abandoned for 45 minutes; customer has consented phone number on file
  2. ChannelOutbound SMS
  3. Action"You left something behind! [link]. Have a question about sizing or shipping? Just reply."
  4. EscalationCustomer questions answered from product knowledge base; complex cases route to support
  5. OutcomePurchase recovered or question answered; STOP honored immediately
5
SaaS

SaaS onboarding activation nudge

New user signs up but doesn't complete setup. QotBot prompts them before they churn passively.

  1. TriggerUser signed up 48h ago; activation step not completed
  2. ChannelOutbound SMS (or email — roadmap)
  3. Action"You're almost set up on [Product]. Here's what's left: [link]. Questions? Just reply."
  4. EscalationIf user replies with a technical question, route to support with account context
  5. OutcomeActivation rate improved; support only handles technical blockers

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