Business goals
Shorter queues
More pickup orders means faster service and happier customers during peak hours.
Highlight specials
Promote limited roasts and seasonal drinks to boost sales of premium items.
Keep regulars engaged
Build loyalty with personalized updates about new roasts and member events.
Top challenges we solve
Phone rush during peak hours
Baristas can't keep up with calls while serving in-store customers.
Repeat "what's in stock?" questions
Same questions asked multiple times throughout the day.
No easy way to promote new items
Limited channels to showcase seasonal drinks and limited roasts.
What QotBot does for coffee shops
Automate orders, promote specials, and keep customers informed—all through text and chat.
Reorder last purchase via SMS/chat
"Same as yesterday" gets recognized and processed instantly.
Show daily specials; upsell pastry pairing
Suggest add-ons like "Want a cinnamon roll with that espresso?"
Pickup readiness notifications
"Your order is ready!" text so customers don't wait in line.
Store hours & Wi-Fi/amenities info
Answer "Open late tonight?" and share Wi-Fi passwords automatically.
"Out of stock?" real-time answer
Connect to your POS to provide instant inventory status.
Event & tasting notifications
Promote coffee tastings, live music, and community events.
Example conversations
"What are today's specials?"
"Espresso flight + cinnamon roll. Want to order pickup?"
"Same as yesterday."
"Got it! Ready in ~15 minutes. I'll text when it's ready."
"Open late tonight?"
"Yes, until 9 pm."
Day-one setup
Get started quickly with our guided setup process
FAQs + menu
Upload your menu and common questions
Store hours
Set your operating hours and holidays
Contact method
Configure SMS, chat, and voice options
SMS consent
Set up compliant opt-in flows
Pickup policy
Define pickup windows and notifications
POS integration
Connect your point-of-sale system
Newsletter ideas
Keep customers engaged with regular updates about your café
KPIs to watch
Track what matters most for your coffee shop's growth
Pickup orders
Track mobile order volume
Response time
Average time to answer
Opt-ins
Newsletter subscribers
Repeat buyers
Customer retention rate
Resolved FAQs
Questions handled by AI
Upsell rate
Add-on item success